Case Study

Government Agency Leans on Robinson Ryan for Data Strategy and Services to Support Dramatic Growth

Government services

The Opportunity

A large Australian government agency that supports a better life for hundreds of thousands of Australians was experiencing a major shift.

In a single year, the agency’s client numbers were set to increase from 100k to 200k and expenditure from $7Bn to $14Bn. This corresponded with increased scrutiny, with the sustainability of agency services reliant on complex data modelling, application of principles, evidence-based stories and process industrialisation to cope with scale. Each decision and expenditure needed to be based on solid evidence.

Managing a $2,000Bn lifetime risk, organisational sustainability required sophisticated data driven performance reporting and analytics, used by some of the brightest analytical minds in Australia.

Robinson Ryan delivered data strategy, architecture, design, build, implementation and ongoing support that meets agency needs now and into the future.

Our Approach

Robinson Ryan designed, implemented and currently maintain comprehensive data services which include:

Product ownership is managed through a “Data Management Group” structure whose membership includes frontline customer-facing representatives. Data-driven outcomes are aligned to business needs by applying world’s best practice – the Data Management Body of Knowledge (DMBoK).

Outcomes Achieved

Government Data Management

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